Frequently asked questions (FAQs)

 

Access to University Library Vauban

  1. I am a student/teacher at the Université Catholique de Lille, can I have access to the university library ?
  2. I am not a Université Catholique de Lille student/teacher, can I have access to the university library ?
  3. I have forgotten/lost my card, can I study at the library ?
  4. I have not received my student card yet, can I have access to the library ?

Online services/reader account

  1. What is a reader account? What does it give me access to?
  2. How can I create my reader account?
  3. How to log in?
  4. How to access my LaCatholille mailbox to validate my registration and create a password?
  5. I have lost my AGORA password, what shall I do?
  6. I have lost the password of my reader account, how can i create a new one?
  7. I have a problem with y registration, what can I do?
  8. I have completed my studies, but I would like to continue to benefit from the electronic resources. Is that possible?
  9. I get an "http error 500" error message when I try to consult an electronic resource. What can I do?
  10. I am unable to read an ebook. What can I do?
  11. I would like to download an article but access is denied because chargeable. What can I do?
  12. I am doing a traineeship in a company. What are the terms of use for the electronic resources?
  13. What are the authorised uses for electronic resources?

Search for/find documents

  1. How to search for a document? (monograph, journal, non-computerised resources)
  2. How to consult electronic resources? (articles, e-books)
  3. How can I find a publication in the shelf with its shelf number?
  4. The document I am looking for is not available at the university library. Is there another way to consult it?

Borrow/return documents

  1. How many documents can I borrow? How long?
  2. Can I extend my loan?
  3. The publication I would like to consult has already been borrowed. Is it possible to reserve it?
  4. I am returning my loans late, will I get a penalty?
  5. The publication I would like to consult is located "in storeroom" or in "local reserve". How can I obtain it?
  6. The publication I would like to consult is located in another library (EDHEC, ISA, ...). How can I obtain it?
  7. I would like to donate a document to the library. How do I proceed?
  8. I need a Quitus. How do i get one?

Use of available tools

  1. How to connect to the WiFi of the BU Vauban?
  2. Can I use the computers of the BU Vauban?
  3. Can I print/copy/scan a document? 

 

 

 

Access to University Library Vauban

1.       I am a student/teacher at the Université Catholique de Lille, can I have access to the university library? 

Students and teachers of the Université Catholique de Lille have access to the library, upon presentation of their student/staff card.

2.       I am not a Université Catholique de Lille student/teacher, can I have access to the university library?

It is possible to register as an  external reader if you are not affiliated with the university

3.       I have forgotten/lost my card, can I still study at the library? 

It is necessary for students or teachers affiliated with the Université Catholique de Lille to have a membership card in order to enter the library. Exceptionally, entrance may be authorised upon presentation of proof of registration for the current year. If a card is lost or stolen for faculty members, please inquire at the reception of the University's 'Hôtel Académique'. For school/faculty members, please contact your school services (chargeable card replacement).

4.       I have not received my student card yet, can I have access to  the library?

Students who have not received their card yet can enter the library upon presentation of proof of registration for the current year.

 

Online services/Reader account

1.       What is a reader account? What does it give me access to?

Your reader account allows you to access different library services: WiFi connexion (WIFI_BUV), access to electronic resources and the use of the library's printers. 

2.       How can I create my reader account?

To create your reader account, it is necessary to register by completing the registration form with the institutional email provided by your institution. A link will be sent to that email address to validate your registration by creating your password. 

3.       How to log in?

Once your registration finalized, you can access your reader account by entering your personal login (= institutional email) and your password (the one you created while registering) on this page and then click on the menu "My reader account". 

4.       How to access my LaCatholille mailbox to validate my registration and create a password?

Your institutional mailbox is accessible via the address https://portal.office.com or on AGORA: log in with your student number and password. If you have difficulties accessing your Lacatholille account or Office365, contact the library's IT department via this form. 

5.       I have lost my AGORA password, what shall I do?

It is possible to renew your AGORA password by clicking on "forgotten password" from the homepage. 

For more information, please inquire with the university's IT department via this form. 

6.       I have lost the password of my reader account, how can I create a new one?

It is possible to create a new password by  completing this form.

7.       I have a problem with my registration, what can I do?

For any question related to registration or access to your reader account, a team is available to assist you via this form. 

      8.     I have completed my studies, but I would like to continue to benefit from the electronic resources. Is that possible?

Access to electronic resources is authorised to students who are enrolled for the current academic year and to staff members of the Université Catholique de Lille.

Former students are not allowed to consult electronic resources.

      9.     I get an "http error 500" error message when I try to consult an electronic resource. What can I do?

It is a problem of compatibility between the authentification system and the browser used. In order to consult electronic resources,  the language of your browser has to be in English or French. We would therefore ask you to follow the procedure according to your browser: Safari; Mozilla; Firefox; Google Chrome.

 

    10.     I am unable to consult an ebook. What can I do?

Depending on the editor, it is recommended to download a free software to read ebooks. The Acrobat Reader software generally suffices. For other editors, the use of a specific software is required: 

VLebooks: Adobe Digital Edition

E-Library: for Windows : Adobe AIR; for Mac: iPublishCentral

    11.     I would like to download an article but access is denied because chargeable. What can I do?

 In order to identify the problem, a verification is necessary:  

  • Make sure that you are logged in to the Library OnLine document portal Library OnLine with your login name.
  • Observe the URL: if the link mentions the name of the university, you are identified as an authorised user.

In that case, it means the article is not part of the Library's subscription. If the reference is requested, we invite you to contact the inter-library loan service.

  • If the name of the university is not mentioned, please contact us! This might indeed be due to a technical problem.

     12.     I am doing a traineeship in a company. What are the terms of use for the electronic resources?

When you are doing a traineeship, electronic documentation can be used to draft a training report or a dissertation. It is strictly prohibited to let a company or a third party benefit from these data as part of professional tasks.

     13.     What are the authorised uses for electronic resources?

The Vauban university library on behalf of the Université Catholique de Lille signs a license agreement with the editors or providers of electronic resources. These contractual documents regulate the terms of use of the resources by the users. Generally speaking:

1. Electronic resources are only accessible via the BU website : Library OnLine, thanks to personal and unassignable logins; 

2. The use is limited to library users (students, teachers, researches and administrative staff) and within the framework of studies, teaching and research. During a traineeship, a student can use electronic documentation to draft a training report or a dissertation. But it is strictly prohibited to let a company or a third party benefit from these data as part of professional tasks.

 

Search for/find documents

1.       How to search for a document ? (monograph, journal, non-computerised resources)

To find a book or journal in our collections, you can search our catalogue which is avalaible from the homepage. It is possible to refine one's search among the proposed results (by date, author, location, etc.). Discover here the libraries different catalogues.

2.       How to consult electronic resources? (articles, e-books)

 Electronic resources are accessible from the tab « Consult», and retrievable with your account login.

Consult the tutorials made available to you to train yourself to use the resources. 

3.       How can I find a publication in the shelves with its shelf number? 

Classification plans are displayed in the library to help you to locate a document with its shelf number.

4.       The document I am looking for is not available at the university library. Is there another way to consult it? 

When a document is not available at the university library, it is possible to request an inter-library loan to obtain it from another institution. Our suggestion for purchase form also enables you to submit a purchase proposal to our librarians.

 

Borrow/return documents

1.       How many documents can I borrow? For how long ?

The usual borrowing rules applied for students are adapted to the context of the pandemic. The borrowing rules for other users and extension of loan rules still apply:
  • Students and external readers: up to 12 items for a period of 21 days, renewable once.
  • External readers: up to 12 items for a period of 21 days, renewable once.
  • Teachers / Researchers / Staff: up to 20 items for 28 days, renewable once.

2.       Can I extend my loan?

It is possible to extend your loan 1 time. Requests for extensions can be made via this website on your reader account.

 

3.             The document I would like to consult has already been borrowed. is it possible to reserve it?

It is possible to reserve a book that has already been borrowed by another reader? To do so, please go to the library reception desk or send this request via this form accompanied by your student number.

4.       I am late returning my loans, will I get a penalty?

Any return after the due date will result in a penalty (one day of delay = one day ban from borrowing).

5.       The document I would like to consult is located in «BU Vauban Magasin» or in « Réserve locale». How can I obtain it? 

For a document located in Réserve locale, a request has to be made at the library reception desk.

The documents located in "BU Vauban Magasin" are not avalaible for the moment.

6.       The publication I would like to consult is located in another library (EDHEC, ISA, ..). How can I obtain it?

It is possible to obtain a document located in another library by reserving the document from our website

7.       I would like to donate a document to the library. How do i proceed?

Donations can be given straight ahead to the library reception desk, if there are not too many of them. An acknowledgement of receipt will have to be completed and signed.  Find out more about reception and treatment of donations. 

8.        I need a Quitus, how do I get one?

Please inquire at the reception or send your request via this form.

 

Use of available tools

1.      How to connect to the WiFi of the BU Vauban ?

it is necessary to create a reader account to access the library's online services. Select the "WIFI_BUV" network on your computer and fill in the form that opens up with your login (institutional email address) and password chosen at registration.

2.       Can I use the computers of the BU Vauban ?

Computers are at your disposal, on the ground floor and upstairs in library. The computers are free of use and do not require login codes.

Three catalogue consultation stations are also available to make a quick search. 

3.       Can I print/copy/scan a document ?

Two printers are at your disposal. They are located on the ground floor and upstairs. The printers allow you to copy, print and scan your documents. To do so you need your student card and your BU account login. Find out more about the terms of use for the printers.